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Case Study
Our client is focused on improving public buildings, including schools and libraries across Nottinghamshire and the East Midlands.
As a local construction specialist, they are responsible for managing several sites at any one time. The team was struggling with its previous waste partner and was looking for a supplier to improve its waste management function, save money and increase recycling rates.
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Project:
Waste management public building construction projects
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Client:
Construction specialist
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Sector(s):
Building, construction, estate management
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Services:
Skip hire, waste management and recycling services
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Location:
East Midlands, UK
A key point of frustration for them had been a lack of account management with its previous waste partner, which meant recurring day to day issues.
Skips were not being delivered when booked and there were frequent delays across multiple sites, impacting on the client’s ability to deliver. There was no administrative or audit trail and very limited account management, which was a recurring disappointment and meant they were not able to provide a duty of care.
Our client approached us through the ESPO framework and on recommendation an existing customer and a site meeting was set up to understand the unique requirements for each site. A single point of contact was established within the team, which meant that communication was instantly improved.
A monthly reporting system was put in place so that detailed waste reports, including the number of skips provided, recycling percentages and waste processing methods, could be provided directly to the client.
“They undertook regular site visits to gain a greater understanding of the needs of each project. The client is responsible for several schools, so operational work needed to be undertaken during school holidays once there was no-one on site. There was also a need to ensure that waste facilities were kept neat during school time, taking up minimal space.”
Ward began working with the housebuilder in 2014 to implement a ‘one-stop-shop’ waste management service. After a site visit from a dedicated account manager, each development now receives a bespoke waste management plan designed to cost-effectively manage waste and improve recycling rates.
Every waste strategy includes guidance on how to create a dedicated waste compound on-site, waste segregation signs and bespoke posters to educate people on site. A single point of contact is provided for all sites, ensuring consistency of pricing and excellent levels of customer service. It has also consolidated invoicing so each site has a clear breakdown of costs, billed regularly each month.
“To accommodate this, Ward recommended 8-yard and 12- yard lockable skips that kept everything both tidy and safe. Mixed waste skips and metal skips were recommended and supplied in the volume needed for each site; while some sites required a small number of skips, others required as many as 20 to 30 units. Each skip has a unique PO number, which has helped to ensure a seamless service and a detailed level of accountability.”
The waste management contract was due to go out to tender earlier this year but, having seen a marked improvement across all of its sites, our client agreed to switch all of its waste management services to us.
Thanks to our excellent level of customer service, our client has managed to meet waste management expectations, improve its recycling rates and save money.
